What if… your kindness helped millions of customers?

We take care of our customers' entire shopping journey, staying close to them whenever they need us – whether via helpline, email, or WhatsApp. We enable fast and effective problem-solving at every stage of the customer journey: from simple tasks like password recovery to comprehensive support through the Allegro Buyer Protection programme. Our goal is to build trust by providing genuine assistance, regardless of the chosen communication channel.

Our job is to build strong relationships with Allegro's business partners, and proactively support their brands. At the CX Operations Center, we make sure collaboration is more than just an empty word – our advisors solve problems in real-time and help sellers scale their businesses. We use our collective experience to offer professional support throughout the whole Allegro ecosystem.

Our specialized teams build tools that make the process of resolving user issues faster and more efficiently. With the power of AI, we’re now reaching a whole new level of performance in this space. We handle key communications for both buyers and business partners, and use tNPS data to constantly optimize our workflows. We ensure that our users receive transparent and reliable information about platform updates, maintaining a top-tier experience throughout the Allegro ecosystem.

We are the force behind Allegro Delivery, ensuring that the most important part of the shopping process – the delivery – goes smoothly. Our team manages transport claims and resolves logistical challenges every day. We provide quick and effective solutions for delayed packages or courier issues, ensuring seamless operations for everyone involved in the Allegro ecosystem.

We help to secure the highest quality of Customer Experience by making sure our experts have the knowledge and skills necessary to effectively support our users. As the Quality & Development team, we are responsible for conducting regular training sessions and providing reliable insights into areas for improvement. Our mission is to equip our colleagues with the right developmental resources and tools, which directly translates into Allegro user satisfaction.

Our goal is to make the Allegro platform as intuitive as possible – both for buyers and sellers. We design and continuously refine processes so that our users can resolve their issues independently, quickly, and simply. At the same time, we ensure that in situations requiring direct contact, everyone receives effective and professional support. By combining modern system solutions with the empathy of our Advisors, we build the ultimate shopping experience.

Within Scheduling & Traffic Management, we maintain the operational flow of our entire Allegro ecosystem. We’re on a mission to provide support whenever a customer needs it, no matter the time, channel, language, or difficulty level. By leveraging intelligent traffic control and routing inquiries to the best-suited experts, we deliver fast and highly efficient resolutions every time.